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Secure doors

Some buildings have secure doors that only approved people may open. If your building gives you access, CA Secure opens them too.

Add a secure door

Your building's administrator sends you access by email or text link, or a QR code.

  1. From a link: on the phone you'll use at the door, tap the link. CA Secure opens on its Secure screen with the door added. The link works once, on one phone.
  2. From a QR code: point your phone's camera at the code and tap the link it shows.

Android

If the link opens in your browser instead, tap Open in CA Secure.

iPhone

If the link opens in Safari, open it again from Mail or Messages instead.

Once you have a secure door, the Secure screen also has a scan button for more codes.

What the door's button says

ButtonMeaning
GRANTEDYour access is ready.
REQUESTTap to ask for your access code.
ENTER CODEYou've asked: tap to type the code from the text message.
CONNECTConnect to the internet to finish adding the door.
WITHDRAWNThe building has withdrawn your access.

Get your code

  1. Tap REQUEST. The first time, enter your phone number and tap Send Request.
  2. You'll get a 6-digit code by text message.
  3. Tap ENTER CODE, type or paste the code, and tap Submit. The button turns to GRANTED.

No code? Hold ENTER CODE to ask for another one.

  1. The Secure screen at Contactless Access: the LOCKED door, open 09:00 to 11:00 until 6 Nov 2026, with a REQUEST button.
    1. Tap REQUEST
  2. The Your Phone Number window: a phone number box with Cancel and Send Request buttons.
    2. Enter your number
  3. The Enter Access Code window: six boxes showing 1 2 3 4 5 6, Paste from Clipboard, Cancel and Submit.
    3. Type the code, tap Submit
  4. The LOCKED door now says GRANTED, with a green outline.
    4. It says GRANTED
  1. The Secure screen on iPhone at Contactless Access: the LOCKED door, open 09:00 to 11:00 until 6 Nov 2026, with a REQUEST button.
    1. Tap REQUEST
  2. The Your Phone Number screen: a phone number box and a Save and Send Request button.
    2. Enter your number
  3. The SMS Code screen: Enter 6-Digit Code, with 1 2 3 4 5 6 typed, and Submit.
    3. Type the code, tap Submit
  4. The LOCKED door now says GRANTED, with a green outline.
    4. It says GRANTED

Open the door

When you're near it, the secure door appears on the Home screen. Tap it. Extra-secure doors also ask you to confirm it's you, with your fingerprint, Face ID or your phone's PIN, each time.

  1. The Home screen with two secure door buttons, HIDDEN and LOCKED.
    Near the doors: tap one
  2. Android asks you to confirm it's you: CA Secure, Open LOCKED, Touch the fingerprint sensor, or Use PIN.
    Confirm with your fingerprint or PIN
  1. The Home screen on iPhone with two secure door buttons, LOCKED and HIDDEN.
    Near the doors: tap one
  2. Face ID confirming, over the LOCKED button.
    Confirm with Face ID

Your access rules

Tap a door's card on the Secure screen to see its rules: the hours and days it's open to you, any end date, and how often the app needs to check in. Each rule shows ✓ or ✗, so you can see why a door is or isn't open to you right now.

Outside its hours or days, the door's name turns red and pressing it says Access denied. Its card shows which rule is ✗.

  1. LOCKED: access granted. Until 6 Nov 2026, Open 09:00 to 11:00 and SMS code entered are ticked; fingerprint or phone PIN on every press.
    Tap the card: why it's open to you
  2. Outside its hours: the LOCKED button is red and a message says Access denied for LOCKED.
    Outside its hours: red, denied
  3. LOCKED: no access right now. Only 09:00 to 11:00 is crossed out, because it's 11:01.
    The card shows which rule is ✗
  1. LOCKED: access granted. Until 6 Nov 2026, Open 09:00 to 11:00 and SMS code entered are ticked; Face ID, Touch ID or passcode on every press.
    Tap the card: why it's open to you
  2. Outside its hours: the LOCKED button is red on the Home screen.
    Outside its hours: red
  3. LOCKED: no access right now. Only 09:00 to 11:00 is crossed out, because it's 11:01.
    The card shows which rule is ✗

Remove a door

Tap the trash icon (or hold the card) and confirm. When you remove your last secure door, the Secure screen goes away.

Privacy

Secure doors are the only feature that uses your phone number. See the privacy policy for what's kept and for how long.

Still stuck?

In CA Secure, open Settings and tap Contact to send us a message, or email info@contactlessaccess.com.